Payment Questions (Within the United States and International) 

Q: What currency are your products listed in?

A:  Everything we list is in United States Dollars (U.S.D.).  For currency conversions, please go to www.xe.com. Please keep in mind that this website only shows an approximate amount of what it will cost you.  The actual dollar amount depends on other factors such as the conversion rate that your credit card and /or bank gives you and this amount changes daily.  

Q:  What forms of payments do you accept?

A:  We accept the following forms of payments:

• Cash (To pick up item in person or if by mail, please contact us beforehand for delivery instructions if you are mailing it).
• Money Order (Takes a few days to a week to clear, unless purchased at the United States Postal Service, which can be verified and cleared within the same or next day of reception) If you wish to pay for this method, email us beforehand and we will work out the details for you.
• Cashier's Check (If purchased at a established and known bank, can clear within a day or two, otherwise, could take up to a week to verify it's authenticity.  For swift processing, we'd suggest purchasing at the following banks if you are in the United States:  WAMU (Washington Mutual), BOA (Bank of America), Wells Fargo, Citi (Citibank), Chase Bank. 
• Paypal (We will ship to confirmed addresses only.  If you are not confirmed, you must contact us beforehand to get approval, otherwise, your order can be canceled at our discretion). 
• Credit Cards: VISA, Mastercard, American Express, Discover Card.  (For customers that have a credit card linked to a United States address).

Q:  I live outside of the United States.   When I try to use my credit card, I keep getting an error message when I'm checking out for payment, why is this and do I have other payment options?  (INTERNATIONAL)

A: Like most other credit card processors, ours can easily verify data for card holders within the United States and the United Kingdom (Great Britain) because it's verification system is set up to do so.  As you will see with other online dealers, the same is true.  Yes, if you have a Paypal account, you can either pay with a credit card or directly from your bank account.

Q:  If I want to use my credit card, is there any other way I can do so if I do NOT live within the United States?  (INTERNATIONAL)

A:  Yes, set up a Paypal account, which is free and link your credit card to it as the source of funds/payment.  Paypal has a broader access of verifying your credit card information and will get you set up in a short period of time.  Once you have this set up, make sure you select your credit card as the source of payment, otherwise, if you have your bank account linked to Paypal by default, it will try to withdrawal funds from that first.  You can contact Paypal if you need assistance with this.  You can also pay with funds from your bank account as well.  Go to www.paypal.com and it will give you a variety of payment options through their system. 

Shipping Related Questions (within the United States)

Q: After I place my order, how long does it take before my item ships? 

A:  If the item is in stock and does not require any special packaging materials (for most smaller items), we will ship it within 24 hours in most cases.   If the item is a special order piece that needs to be built or shipped to us, email us to receive an approximate time frame. 

Q:  I ordered some collectible items and want to make sure they're packed well, can you make sure of this?

A:  We're collectors like many of our customers and pack each and every single item very well.  For starters, besides protecting your items with bubble wrap and tons of peanuts, the boxes we use to ship for the majority of our items are brand new.  This helps prevent the items from being 'crushed' in shipment.  Most sellers out there reuse old boxes, which loses it's durability and protection from all the previous abuse. 

Q:  I received my tracking number for my item, but it's not showing up when I check it's status online. 

A:  It takes up to 12 hours before the tracking number(s) are active in the system.  Once it's checked in through the USPS, you will be able to monitor it's progress.

Q:  I want to buy a bunch of posters, artworks and large marquees, but I noticed the shipping prices for them are a bit high.  Are those the correct prices? 

A:  For bulk orders for items listed above, send us an email to get an accurate quote.   We will give you a discounted price on the shipping. 

Shipping Related Questions (INTERNATIONAL)

Q:  I have received my tracking number and there isn't any progress for a few days.   99% of the time, it's stuck in customs within your country. 

A:  Depending on which country you are from, many times, your item might be stuck in customs.  Since 9/11, customs in most countries have become stricter and the custom's procedures in some countries are slow and strict.  We suggest you contact the post office that serves your area to ask them about the status of your package.  They can give you the information you need to give to customs to speed up the process. 

Product Related Questions

Q:  What is NEO•GEO MVS and NEO•GEO AES and how are they compatible if at all?  

A:  MVS stands for Multi-Video System, which is the arcade format for the NEO•GEO.  You need a motherboard that accepts this format or a converter to play this format.  The AES stands for Advanced Entertainment System, which is used to describe the home version of the NEO•GEO.

You cannot play an AES (Home cartridge) on a MVS (Arcade) system.  Currently, there are no adapters that can do this.  You can, however, play MVS (NEO GEO Arcade) cartridges on a home AES system, with this converter.   This converter is guaranteed to work with authentic MVS carts only.  If your cart does NOT work, then either it is defective or it's a bootleg.  

Q:  Are all your games original or do you sell some bootlegs as well?

A:  We do NOT sell any bootlegs whatsoever.  All of our games are original and use the original chips from the manufacturer. 

Q:  What is a COMPLETE KIT? Applies to those who collect and/or are interested in collecting. 

A:  Some NEO•GEO sellers out there, whether being personal or online dealers, use this term loosely.  We will provide our PURE definition and we have stuck to it for from the very beginning of personal collection to our current online sales.  We will also explain why some dealers define this term loosely as well. 

A COMPLETE MVS Kit (this is the definition for a NEO GEO MVS Kit) comprises of the following (w/some exceptions depending on the title itself):

• Original Cartridge w/original label (Some titles have serial numbers, some don't)
• Original Box w/original label (Some titles have serial numbers, some don't)
• Matching Serial Numbers from the cart label to the box label (If serial number applies, depends on the title)
• Mini Marquee (The majority of titles came with mini marquees.  Most are made out of flexible plastic, however, some later titles had only paper mini marquees, such as Pochi and Nyaa, Rage of the Dragons, and King of Fighters 2002)
• Bezel Move Stickers (The majority of titles have this.  Normally it's a sticker, but some are made out of paper)
• Mini Arcade Flyers (Normally consists of two flyers, but some don't have any and some only came with one flyer).
• Dipsheet (All kits came with this sheet)

From the opening of our store until today, we've strictly stood by our guidelines.  Why we do this is because not only is this is the way it originally came from the manufacturer themselves, but we also wanted to follow the standards of other MVS kit collectors before us.  Our definition here, has been widely accepted by hardcore collectors alike.

It's been widely accepted by hardcore MVS Kit collectors that if any of the items above are missing, then it is NOT a complete kit.  What this means is the value of the kit is lessened, depending on how difficult it maybe to find that missing component.

The CORE of a kit is the serial numbers of the cart and box label, which must match.  If they don't, the items in itself holds only it's individual value.  For example, if you have a Last Blade 2 box and cart label, but the serial numbers do NOT match, the value of the set is valued at how much it would cost to buy just the cart and how much to buy just the box separately.  It is much easier to find a cart and box without matching serial numbers, than it is with the numbers matching. 

Some sellers out there consider non-matching serial number box and cart label as 'kits.'  We don't.  Again, it's value is judged by what the majority collectors out there and non-matching serial numbers is not considered anywhere as valuable as one that does.  It is your choice to it's value, but take it from us, who have sold thousands of MVS Kits over the years that it's simply NOT desirable to collect non-matching serial number 'kits.'  It's just much tougher to resell for the reasons we gave above.

The labels on the box and cart must be authenthic as well.  To reiterate, having either (cart or box) label that is authentic, while the other is home-made, goes back to considering the items as valuable as a 'loose MVS cart' + the artpack, but not a complete MVS Kit. 

The seller can tell you that mismatched serial numbers, fake labels on either box or cart (that they generate to have matching serial numbers), kits missing one flyer, move sticker, etc. are real kits, but again, that is their definition, not the definition that is widely accepted by TRUE hardcore NEO•GEO collectors, so if you're planning to collect kits not only to play but to hold it's value, follow the guidelines above and you'll be able to resell them much easier when it's time to unload your collection. 

Q:  What is the significance of a complete kit over a loose cart?

A:  A complete kit is universally known by collectors from SNK, Cave, Capcom, Taito, (the list goes on) arcade games to be worth more than finding just a loose board.  Just for an example, finding a kit with all the contents, manual, marquee, move stickers, control panel overlay, with the game is much more difficult than finding just the game itself, which put's it into another class of scarcity and rarity.  The laws of demand still apply; however, for general purposes the logic above is agreed upon by the collecting community. 

Q:  How accurate is the description of your items and it's condition?

A:  We normally under rate the condition of our items so even the pickiest of collectors are normally satisfied.  Out of thousands of orders, we've only had 2 incidents where the customer requested an exchange because of small cart scratches.  We're not kidding about this either. 

Q:  What exactly is a consolized system?  I looked this word up in the dictionary and cannot find it's meaning. 

A:  It's a term that was created by the NEO GEO community initially, which meant to convert an arcade mother board into a working home unit that could be played on televisions (with an analog input).   This term is now used to describe a conversion of pretty much any arcade hardware (normally a motherboard that accepts cartridges) that is converted for home use.  We currently sell consolized NEO GEO and Sega Atomiswave systems.   Check our Pro Hardware Section for details.

Q:  I see you have a lot of games that are PCB/JAMMA based.  What exactly do I need to play these games? 

A:  The arcade industry set a connection format called JAMMA that describes a standard arcade connection for most arcade boards out there.  Most normal resolution games (which are self inclusive, meaning that they don't require and additional cartridge added onto the motherboard) are called JAMMA boards or PCB boards.   In order for you to play the JAMMA/PCB boards we sell, you will need to either have an arcade machine that takes a JAMMA connection and/or a Super Gun (which is a home made unit that allows you to play JAMMA games on your television).